Get to Know Me

15+

Operational Solutions

5★

Client Feedback

4

Core Service Areas

I'm Tumininu Onayemi-County, though professionally I go by Diana Velvet.

I'm a Business Operations Consultant who helps service-based businesses improve the way they operate through better systems, customer operations, CRM implementation, process documentation, and automation.

I enjoy turning scattered workflows into organized systems that help businesses run more efficiently. Whether I'm improving internal operations, optimizing customer journeys, documenting processes, or implementing automation, my focus is always the same: creating operations that are clear, scalable, and easy to manage.

I believe great businesses are built on great operations. When systems are organized and processes are intentional, teams spend less time fixing problems and more time creating value.

Outside of work, I enjoy storytelling, continuous learning, and exploring how thoughtful systems can simplify both business and everyday life.

Work Experience

Lebara Nigeria

2026 - Present

Back Office Operations Lead

I lead back-office customer operations by improving operational processes, supporting team performance, monitoring service quality, coordinating follow-ups, documenting customer experience workflows, and maintaining operational reporting. My role also includes team training, assessments, Excel reporting, meeting coordination, and identifying opportunities to improve operational efficiency across customer support processes.

Lebara Nigeria

2026 - Present

Back Office Operations Lead

I lead back-office customer operations by improving operational processes, supporting team performance, monitoring service quality, coordinating follow-ups, documenting customer experience workflows, and maintaining operational reporting. My role also includes team training, assessments, Excel reporting, meeting coordination, and identifying opportunities to improve operational efficiency across customer support processes.

unDavos Summit

2025 - 2026

Right Hand to Operations Lead

I support large-scale conference operations by designing and maintaining the systems that keep speaker management, event logistics, registrations, and platform workflows organized and running efficiently. My work focuses on improving operational visibility, coordinating cross-functional processes, resolving system issues, and implementing workflow automations that keep complex event operations moving smoothly.

unDavos Summit

2025 - 2026

Right Hand to Operations Lead

I support large-scale conference operations by designing and maintaining the systems that keep speaker management, event logistics, registrations, and platform workflows organized and running efficiently. My work focuses on improving operational visibility, coordinating cross-functional processes, resolving system issues, and implementing workflow automations that keep complex event operations moving smoothly.

Obvio Inc.

2023 - 2025

Business Systems Consultant

I designed business systems that improved documentation, internal operations, CRM organization, and knowledge management using Notion and automation tools. Projects included executive dashboards, operational workspaces, client portals, knowledge hubs, and internal business systems designed to improve visibility and team collaboration.

Obvio Inc.

2023 - 2025

Business Systems Consultant

I designed business systems that improved documentation, internal operations, CRM organization, and knowledge management using Notion and automation tools. Projects included executive dashboards, operational workspaces, client portals, knowledge hubs, and internal business systems designed to improve visibility and team collaboration.

Certifications & Trainings

Build Better Operations

Practical insights on business operations, CRM, workflow automation, systems, AI, and operational excellence. Occasional emails. No fluff.

Build Better Operations

Practical insights on business operations, CRM, workflow automation, systems, AI, and operational excellence. Occasional emails. No fluff.

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